Changes to the way you access your online account
July 22, 2024
Ever found yourself wanting to login to your online account, only to have forgotten your member number? We know having secure and easy access to your super details is important, so we’ve recently updated how you can access SuperOnline.
What’s changed?
From 24 July 2024 we will introduce an option for you to set your own username to login. Changing to a username will assist you in remembering your details for future logins and makes sure it’s something only you know. When you next login you will be prompted to set a username and guided through the process. The username can be anything you choose, as long as it meets the security requirements and is not already in use.
We are making this change in 2 stages.
- From 24 July 2024 when you login you will have the option to set up a username that will replace your member number. Once you set up your new username you will no longer be able to use your member number to login.
- From 12 November 2024 you will only be able to login using your new username.
If you forget your username in the future you will be able to retrieve it securely via SuperOnline.
If you haven’t registered for SuperOnline, which gives you online access to your account, you can do so now. You’ll also be able to set up your username and password at the same time.
What are the benefits of SuperOnline?
With SuperOnline, you can access your real-time super information at your own convenience. You can also manage your account quickly and easily, with most transactions now available online. You can view your current and previous statements, track the status of your active cases, upload files, make changes to your investment options, manage your beneficiaries, update your personal details, contribute via direct debit and so much more!
Your online account also includes a range of new tools and features to help you understand your super. Find out what type of investor you are with the Investment Choice Selector, or discover if you’re on track for a comfortable retirement with the Retirement Lifestyle Planner
Never logged in? Now’s a great time to check you super
Registering is easy and takes just a few moments. You will need your member number and some personal details to confirm your identity. You’ll be able to set your username and password as part of this process.
TelstraSuper’s new and improved app!
TelstraSuper’s app is better than ever! With the ability to easily complete select transactions, update your details, check your account information and even live-chat with TelstraSuper, make sure you’ve got the latest version of the app.
Forgotten your password? It’s easy to get back online
Need help?
If you need help or have any questions about SuperOnline, give us a call on 1300 066 166 or live chat with one of our team during business hours.