At TelstraSuper we are committed to delivering better retirement savings outcomes for our members. We conduct member research and participate in industry based member research on a regular basis. The opinions and feedback our members provide are critical to helping us ensure that the products and services we offer are the right ones to meet the needs of our members.

Nature Member Survey – Net Promoter Score

This study focuses on member satisfaction and allows us the ability to benchmark and track our performance over time as well as to gain insights into specific drivers of member satisfaction and advocacy for TelstraSuper. This is an annual online survey conducted by a research agency, Nature, on our behalf and will run late June, 2024.

Your information

TelstraSuper has provided limited member contact details to Nature to enable participation in the research and analysis of the survey responses. Nature have signed a confidentiality deed with TelstraSuper and have committed to ensuring that all data will be kept secure and used only for the purposes of undertaking this research. You will not be asked to provide any sensitive information such as bank details, login details, pin numbers or tax file numbers.
Research outcomes are reported in aggregate and member responses are not reported in a way that allows them to be linked back to an individual member.

What should you do?

Should you be invited to participate in this research we would be very grateful of your participation and the feedback. Please be assured that it is legitimate research undertaken on behalf of TelstraSuper.

If you have any concerns about being contacted to participate in this or any other research on behalf of TelstraSuper you can unsubscribe to research communications by adjusting your communication preferences in your SuperOnline account. Alternatively you can contact us between 8.30am and 6.00pm (Melbourne time) Monday to Friday on 1300 033 166 or via live chat using the chat icon at the base of this screen.